Introduction

1.1 Overview

The Management Services Division is responsible for planning, coordinating, and implementing activities related to office management, administration, human resource management, services, maintenance, training management, human capital development, training programs for the industry, and customer service counter management.


This division provides continuous support services to the four (4) main divisions of MDA, namely:

  • Policy and Strategic Planning Division,

  • Pre-Market Control Division,

  • Post-Market & Enforcement Division,

  • International and Industry Relations Division,

 

as well as the units under the Office of the Chief Executive of MDA, which include the Integrity Unit and Internal Audit Unit.

1.2 Core Functions

1.2.1 Human Resource and Services Management

Plans, manages, implements, and coordinates human resource and service management to ensure compliance with applicable regulations and the efficient execution of designated functions, including:

  • Service Management

  • Recruitment, Appointment, and Termination

  • Placement

  • Performance Evaluation

  • Excellent Service Award

  • Federal/State Honors and Medals

  • Acting and Promotion

  • Asset Declaration

  • Health and Medical Examinations

  • Salary and Allowance Management

  • Facility Management

  • HRMIS Management

1.2.2 Organizational Development Management

Plans and manages organizational development to ensure optimal utilization of MDA’s human resources, including:

  • Restructuring and Strengthening of Organizational Structure outside Annual Budget Review

  • Position Data Management

  • Service Scheme Management

  • New Post Creation Management

1.2.3 Training Coordination

Coordinates training activities within MDA to ensure staff competency through:

  • Implementation of the Human Resource Training Policy

  • Execution of Annual Training Plans

  • Management of local and overseas training and competency development

1.2.4 Industry Training Management

Manages medical device-related training programs for industry stakeholders.

1.2.5 Office Administration, Asset, and Procurement Management

Coordinates and manages administrative matters, assets, inventories, and office procurement requirements, including:

  • Records and File Management

  • Asset, Inventory, and Capital Property Management

  • Department Vehicle Management

  • Meeting Room Management

  • Office Building Maintenance and Upkeep of Facilities such as office equipment, telephones, and utilities

1.2.6 Procurement Management

Ensures procurement processes are conducted efficiently, in compliance with relevant regulations, including:

  • Direct Purchase

  • Quotation

  • Tender

1.2.7 Financial Management

Plans, drafts, and prepares MDA’s annual expenditure allocation under the Management Services Division to ensure that distributed allocations are sufficient and utilized prudently according to established financial procedures.

1.2.8 Customer Service Management

Coordinates and manages the operation of MDA’s customer service counter.

1.2.9 Meeting and Committee Coordination

Coordinates and manages meetings under MDA and the following committees:

  • Administrative Meeting

  • Human Resource Committee Meeting

  • MDA Promotion Committee Meeting

  • Human Resource Development Panel

  • Department Joint Council

 

 

Prepared by: Management Services Division

Uploaded by: Corporate Communication Division

Date of upload: 12/11/2025